Katherine Gould

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Bermuda in the Fall

Saturday, October 29th, 2011

Pink sand beaches?  Check.  Golf and tennis?  Check.  World class hotels?  Check.  Excellent shopping and dining ?  Check.  Rich history and culture to discover?  Check.  Ideal weather most of the year? Check. I’m referring to Bermuda, an island paradise located approximately 650 miles east of North Carolina in the middle of the Atlantic Ocean.

Exploring one of many stunning beaches on Bermuda

Exploring one of the many stunning beaches on Bermuda with my husband

My first impression of the island was this; “Wow, it’s so quick and easy to get here!”  Bermuda can be reached from most major gateways on the east coast within two hours.  By mid-afternoon, I was on the beach with a cocktail in hand.  My second impression of the island was its pervasive beauty.  The homes are well kept and painted cheerful colors, there is no trash to be found anywhere, and vibrant, lush landscaping covers much of the island.  I’ve never seen a destination so clean and beautiful, and the friendliness of the Bermudians is the icing on the cake.

Beauty can be found around every corner!

Beauty can be found around every corner!

My first stop was Rosewood’s newest addition to their Caribbean portfolio called Tucker’s Point, the first new hotel to open on the island in over a decade.  This hotel embodies elegance and opulence, but it’s not fussy in any way.  Families will be very comfortable bringing their children here, and couples seeking a romantic experience can rest assured that the size of the property will provide them with plenty of privacy.

Elegance at Tucker's Point

Elegance at Tucker's Point: Spa relaxation area

Guest room at Tucker's Point

Guest room at Tucker's Point

The main hotel is located on a bluff overlooking Castle Harbour, and all of the rooms offer dramatic views of the water. The interior design reminded me of a subdued Greenbrier Hotel style:  old-world, warm, but very elegant.  Activities are spread out across a sizable piece of land, so even when the hotel is full (and I stayed there when all rooms were occupied), it never feels crowded.

Exterior view of Tucker's Point

Exterior view of Tucker's Point

One of several, inviting common areas at Tucker's Point

One of several, inviting common areas at Tucker's Point

Guests can choose to spend their time at one of  two different pools close to the main hotel, a separate beach club and pool area, the tennis courts, the golf course, or sight-seeing around the island.  Tucker’s Point Golf Club, which is situated on over 200 gorgeous acres, is a big draw for the hotel, as are the four clay tennis courts and team of professionals to help you better either game.

The grounds of Tucker's Point

The grounds of Tucker's Point

Beachfront at Rosewood Tucker's Point

Beachfront at Tucker's Point

For guests seeking relaxation and pampering, the spa at Tucker’s Point is the perfect spot to unwind.  It boasts eight treatment rooms and has truly some of the prettiest common areas I’ve seen in a spa anywhere in the world.  A full range of services is offered, and the therapists are well-trained professionals who will ensure your experience is a memorable one.

Relaxation pool at Tucker's Point spa

Relaxation pool at Tucker's Point spa

Dining at Rosewood Tucker’s Point did not disappoint, and the quality of the food and ambiance at the different restaurants was in line with other Rosewood properties in the region (i.e. fantastic!).  I particularly loved my dinner at The Point, and while pricey, my husband and I definitely felt it was worth every penny.

Dining room at The Point

Dining room at The Point

With Levon, one of the head doormen at Tucker's Point

With Levon, one of the head doormen at Tucker's Point

A few days later, I moved to The Reefs, a well-known, family-owned hotel on the other side of the island.  I loved it the minute I arrived.  This hotel embodies a Bermudian charm that’s difficult to describe without seeing it with your own eyes.  The setting is dramatic, which adds to the atmosphere and didn’t allow me to put down my camera for very long.  There were too many possible photo opportunities everywhere I looked!

Beach perfection at The Reefs

Beach perfection at The Reefs

The Reefs has been in business since the 1940s, and the Dodwell family has been working hard in recent years to keep the hotel up to date with modern amenities, but also stay true to their original goal of providing guests with a traditional Bermudian experience.  Rooms are a little smaller than what you find at newer hotels, but I found them to have plenty of space for me.  Additionally, the view from the balcony of my Jr. Suite couldn’t be beat.

Jr. Suite balcony view

Jr. Suite balcony view

A room at The Reefs

Guest room at The Reefs

There are a number of dining options on property, and each restaurant served up delicious food in a memorable setting.  I was partial to Coconuts, a romantic restaurant situated right above the beach.  It was where my husband and I chose to celebrate our wedding anniversary, and I couldn’t have imagined a lovelier setting for a special occasion.

Oceanfront dining at Coconuts

Oceanfront dining at Coconuts

The Reefs “dine around ” program is a big draw for the repeat guests who return year after year.  Guests have the option to dine at Pompano Beach Club or Cambridge Beaches as part of their meal plan (Rates at The Reefs include breakfast, afternoon tea and dinner daily).  It’s a great way to see other parts of the island and enjoy a diverse dining experience during your vacation.  Also worth mentioning is the hotel’s brand new spa - a lovely space with eight treatment rooms and sweeping ocean views from the relaxation area.

One of many beautiful evenings guests can enjoy at The Reefs

One of many beautiful evenings guests can enjoy at The Reefs

When we weren’t enjoying these two amazing hotels, my husband and I spent our time exploring Bermuda’s varied activities and sites.  There are beautiful beaches to discover, historic towns to walk through, some serious shopping to be done in Hamilton, and much, much more.  I’ve already made a list of what I want to see and do when I return - this “jewel of the Atlantic” is calling me back.

Las Vegas at the Bellagio

Wednesday, August 24th, 2011

Each year, Virtuoso holds the conference of all travel industry conferences in Las Vegas.  It’s called Travel Mart, and to say it’s an unforgettable experience is an understatement.  Over 3000 people attended this year’s event, which brings together Virtuoso suppliers and consultants from all over the world for an action-packed five days.

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Travel Mart is very important for Virtuoso travel consultants like me because it’s the ultimate opportunity to refresh my knowledge of the world’s best luxury properties and tour operators, learn about new ones, and network, network, network.  For four days, I sat at a table with other Brownell consultants and listened to the four minute updates each Virtuoso supplier was alloted to spend with us.  By the time it was done, over 300 of the best travel contacts in the business had visited my table and met with me personally.  It was an overwhelming and meaningful few days!

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Bellagio has hosted Travel Mart for the past several years, and it’s one of several Virtuoso properties in the Las Vegas area.  The property lived up to its reputation and my expectations. This hotel has it all:  location, beautiful common areas, a fantastic casino, many great shops and restaurants, excellent service, and comfortable rooms. It’s going through a major room overhaul as well, and the updated decor is decidedly chic and luxurious. The Virtuoso amenities at Bellagio include an upgrade to a Pool View room (12th floor or higher), two $20.00 breakfast vouchers per room per day, and one voucher redeemable for the guest’s choice of either four Spa Facility Passes valued at $116.00 or an $85.00 Olives Lunch Credit (one voucher per room, per stay).

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Here are the other Virtuoso properties in Las Vegas, all of which come with their own set of complimentary amenities when you book your stay through me:  ARIA Resort & Casino, Four Seasons Hotel Las Vegas, Mandarin Oriental Las Vegas, SKYLOFTS at MGM Grand, The SIGNATURE at MGM Grand, and Wynn Las Vegas.

South Beach: Everything you thought and more

Sunday, April 17th, 2011

I recently spent a long weekend in South Beach to become more familiar with the area and the numerous luxury properties available to the upscale traveler.  South Beach has been on my wish list for many years, and it was a thrill to personally experience the amazing hotels, restaurants, shopping, and people watching that have made this town famous around the globe.

Beachfront at The Ritz Carlton South Beach

Beachfront at The Ritz Carlton South Beach

I began my trip at The Tides, a boutique Virtuoso property best described on the hotel’s website as ”the diva of Ocean Drive.” Guests are greeted by good-looking bellmen dressed in all white and whisked into a beautiful lobby of cream, gold and beige.  A complimentary “Signature Drink” was immediately slipped into my hand, and in an instant, I felt like a movie star on vacation.

Lobby at The Tides

Lobby at The Tides

My husband and I opted to dine at the hotel’s sidewalk cafe, and the meal was truly incredible.  I enjoyed a fantastic mojito and fresh ceviche while watching the diverse crowd of locals and tourists from all over the world meander by.  Next up was a lazy afternoon on the beach, which was wider and cleaner than I ever imagined.  The water boasts the same turquoise hues of the Caribbean, and despite the large number of people enjoying its beauty, I never felt it was too crowded.

Enjoying the sun and sand of South Beach

Enjoying the sun and sand of South Beach

There are a number of different room categories offered at The Tides, and after seeing them all, I can honestly say there isn’t a bad room in the house.  Each room provides a direct ocean view, and the decor had a consistent “South Beach chic” vibe to it.  Because of my Virtuoso affiliation, my clients receive complimentary full breakfast for two daily, one lunch for two (up to $75 value), and a room upgrade if available.

Signature Oceanfront Studio Suite at The Tides

Signature Oceanfront Studio Suite at The Tides

My next stop was the Ritz Carlton South Beach, another Virtuoso institution in this town of  luxury hotels.  The staff greeted me in the typical Ritz Carlton fashion - with flawless professionalism and a true commitment to customer service.  The hotel is located literally steps from the best restaurants, shops and clubs in South Beach.  In addition to offering the only club level lounge in South Beach, it also has the only beachfront restaurant in town (called The DiLido Beach Club).

Prime setting at The DiLido Beach Club

Prime setting at The DiLido Beach Club

I cannot say enough good things about Club Level at the Ritz.  It is worth every penny!  The food presentations run all day long, and the wine, champagne, and spirits flow from lunchtime to bedtime.  The club lounge is located on the 10th floor, and wall to wall windows give guests spectacular views of both the beach and Biscayne Bay.

Cocktail hour at the Ritz Carlton Club Lounge

Cocktail hour at the Ritz Carlton Club Lounge

The rooms have a more traditional Ritz Carlton feel to them, and they are comfortable and well stocked. Virtuoso guests receive some excellent amenities here:  daily buffet breakfast for two, a $100 spa credit, and a room upgrade if available.  For travelers seeking the familiarity of the Ritz Carlton product and a central location, this hotel is an ideal choice.

Deluxe Lanai Pool View Room at the Ritz Carlton South Beach

Deluxe Lanai Pool View Room at the Ritz Carlton South Beach

I also spent some time at The Setai, a 135 room Virtuoso property of pure luxury.  Its Asian influenced decor is both serene and sophisticated, and some of the interior details are quite remarkable.  The lobby boasts a floor made up entirely of centuries-old brick imported from Shanghai, and the mother of pearl bar couldn’t be a swankier spot to enjoy your favorite martini.

Courtyard at The Setai

Courtyard at The Setai

I was particularly impressed by The Setai’s commitment to room quality.  Their rooms are in immaculate condition, mainly due to the fact that no interior is older than 365 days.  The hotel is constantly refurbishing and upgrades every room once a year:  a luxury few other properties in the world can afford. Guests have the choice of staying in either the main hotel or the new tower with larger 1, 2 and 3 bedroom suites.  Virtuoso amenities at The Setai include full buffet breakfast daily for two, a $100 spa credit, and a room upgrade if avaialable.

Studio Suite at The Setai

Studio Suite at The Setai

For spa lovers, The Setai offers some of the nicest treatment rooms in South Beach.  I especially liked their spa suites, which hold up to four guests at a time and are ideal for a girls’ getaway.  After relaxing at the spa, no stay at The Setai would be complete without spending time at one of their three pools.  Each one is maintained at a separate temperature, so depending on your mood and the weather, you can choose accordingly!

Spa Suite at The Setai

Spa Suite at The Setai

When I wasn’t checking out hotels, I spent my time in South Beach dining at fantastic restaurants and buying more than I should at some of their wonderful boutiques.  The town lived up to every expectation and exceeded it in terms of the friendliness of the people.  I met people from all over the world, and their warmth mirrored the warm sun of this tropical American paradise.  When can I go back???

The Greenbrier: A Winter Wonderland

Saturday, December 26th, 2009

It started with an ominous weather forecast.  Snow, snow, and more snow!  Not to be deterred from accepting a gracious invitation to experience firsthand the elegance and luxury of The Greenbrier, I made my way into the mountains of West Virginia for what promised to be a weekend to remember. 
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My husband and I were just one hour away from the resort when the snow started to fall, and before we knew it, a full-blown, pre-Christmas blizzard was upon us!  We fortunately made it safely and realized later that evening just how lucky we had been to arrive when we did, as conditions quickly worsened throughout the afternoon, making it virtually impossible for those behind us to reach the resort until the next day.  Before it was all over, almost two feet of snow had fallen!

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Located in White Sulphur Springs, West Virginia, The Greenbrier has it all - gorgeous architecture, uniquely beautiful interior design, fantastic dining, a first class spa, endless activities for guests of all ages, and truly exceptional service.  The impeccable service started with the welcoming faces and kind words of the front gate guards, and it remained consistently wonderful until the moment we were sent off on our way home with a smile and two bottles of water for the road.  I’ve honestly never encountered a group of people so loyal and willing to do whatever it took to make my stay special in every way.

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The recent arrival of Jim Justice as the new owner was a turning point for a resort in need of innovation.   Mr. Justice is a legendary West Virginian businessman who saw a unique opportunity to take ownership of his state’s beloved landmark and lead it in a new direction.   Under Mr. Justice’s leadership, there are numerous, exciting changes taking place.  In addition to the recent opening of Prime 44 West, a premier steakhouse honoring Hall of Fame basketball player Jerry West, construction has already begun on an 80,000 square foot casino which will be located underground beneath the front entrance.  The Casino will feature an elegant, Monte Carlo-style decor and is scheduled to open in April 2010.  In the meantime, the resort has opened a smaller,more intimate casino called The Tavern, which will be available for private parties after the bigger casino opens its doors this spring.  Additionally, The Greenbrier recently announced that it will be hosting the PGA tour’s newest event, called The Greenbrier Classic.  Now an official stop on the PGA tour, the resort will have another reason to lure visitors to its historic fairways.

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When asked the question, “Who are the best types of clients to send to The Greenbrier?” I tell people the resort offers something for everyone.  It’s perfect for families, multi-generational gatherings, romantic getaways and corporate retreats.  I’m partial to the Spa for its robust menu of services, talented staff, and lovely ambiance, but there are so many other wonderful things to see and do during your stay.  Golf, tennis, bowling, falconry, off-road driving, hiking, swimming (indoor and outdoor), sleigh riding, horseback riding, and white water rafting are just some of the many activities offered.  For the little ones, there is a great children’s program as well.

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Because of the snowstorm, I had the good fortune of extending my stay for one extra day.  Between the beautiful Christmas decorations, snowy grounds, and fine dining, I was happy to be “stranded!”  Consider this legendary resort for your next special occasion or if you just need to get away for a few days.  Brownell shares a preferred relationship with the hotel, which translates into special amenities when you book through me.  I can’t imagine a better place to spend some downtime in the gracious and pampering hands of a staff who will welcome you back year after year.

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