Katherine Gould

Archive for the ‘US Travel’ Category

Las Vegas at the Bellagio

Wednesday, August 24th, 2011

Each year, Virtuoso holds the conference of all travel industry conferences in Las Vegas.  It’s called Travel Mart, and to say it’s an unforgettable experience is an understatement.  Over 3000 people attended this year’s event, which brings together Virtuoso suppliers and consultants from all over the world for an action-packed five days.

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Travel Mart is very important for Virtuoso travel consultants like me because it’s the ultimate opportunity to refresh my knowledge of the world’s best luxury properties and tour operators, learn about new ones, and network, network, network.  For four days, I sat at a table with other Brownell consultants and listened to the four minute updates each Virtuoso supplier was alloted to spend with us.  By the time it was done, over 300 of the best travel contacts in the business had visited my table and met with me personally.  It was an overwhelming and meaningful few days!

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Bellagio has hosted Travel Mart for the past several years, and it’s one of several Virtuoso properties in the Las Vegas area.  The property lived up to its reputation and my expectations. This hotel has it all:  location, beautiful common areas, a fantastic casino, many great shops and restaurants, excellent service, and comfortable rooms. It’s going through a major room overhaul as well, and the updated decor is decidedly chic and luxurious. The Virtuoso amenities at Bellagio include an upgrade to a Pool View room (12th floor or higher), two $20.00 breakfast vouchers per room per day, and one voucher redeemable for the guest’s choice of either four Spa Facility Passes valued at $116.00 or an $85.00 Olives Lunch Credit (one voucher per room, per stay).

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Here are the other Virtuoso properties in Las Vegas, all of which come with their own set of complimentary amenities when you book your stay through me:  ARIA Resort & Casino, Four Seasons Hotel Las Vegas, Mandarin Oriental Las Vegas, SKYLOFTS at MGM Grand, The SIGNATURE at MGM Grand, and Wynn Las Vegas.

The Greenbrier: A Winter Wonderland

Saturday, December 26th, 2009

It started with an ominous weather forecast.  Snow, snow, and more snow!  Not to be deterred from accepting a gracious invitation to experience firsthand the elegance and luxury of The Greenbrier, I made my way into the mountains of West Virginia for what promised to be a weekend to remember. 
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My husband and I were just one hour away from the resort when the snow started to fall, and before we knew it, a full-blown, pre-Christmas blizzard was upon us!  We fortunately made it safely and realized later that evening just how lucky we had been to arrive when we did, as conditions quickly worsened throughout the afternoon, making it virtually impossible for those behind us to reach the resort until the next day.  Before it was all over, almost two feet of snow had fallen!

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Located in White Sulphur Springs, West Virginia, The Greenbrier has it all - gorgeous architecture, uniquely beautiful interior design, fantastic dining, a first class spa, endless activities for guests of all ages, and truly exceptional service.  The impeccable service started with the welcoming faces and kind words of the front gate guards, and it remained consistently wonderful until the moment we were sent off on our way home with a smile and two bottles of water for the road.  I’ve honestly never encountered a group of people so loyal and willing to do whatever it took to make my stay special in every way.

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The recent arrival of Jim Justice as the new owner was a turning point for a resort in need of innovation.   Mr. Justice is a legendary West Virginian businessman who saw a unique opportunity to take ownership of his state’s beloved landmark and lead it in a new direction.   Under Mr. Justice’s leadership, there are numerous, exciting changes taking place.  In addition to the recent opening of Prime 44 West, a premier steakhouse honoring Hall of Fame basketball player Jerry West, construction has already begun on an 80,000 square foot casino which will be located underground beneath the front entrance.  The Casino will feature an elegant, Monte Carlo-style decor and is scheduled to open in April 2010.  In the meantime, the resort has opened a smaller,more intimate casino called The Tavern, which will be available for private parties after the bigger casino opens its doors this spring.  Additionally, The Greenbrier recently announced that it will be hosting the PGA tour’s newest event, called The Greenbrier Classic.  Now an official stop on the PGA tour, the resort will have another reason to lure visitors to its historic fairways.

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When asked the question, “Who are the best types of clients to send to The Greenbrier?” I tell people the resort offers something for everyone.  It’s perfect for families, multi-generational gatherings, romantic getaways and corporate retreats.  I’m partial to the Spa for its robust menu of services, talented staff, and lovely ambiance, but there are so many other wonderful things to see and do during your stay.  Golf, tennis, bowling, falconry, off-road driving, hiking, swimming (indoor and outdoor), sleigh riding, horseback riding, and white water rafting are just some of the many activities offered.  For the little ones, there is a great children’s program as well.

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Because of the snowstorm, I had the good fortune of extending my stay for one extra day.  Between the beautiful Christmas decorations, snowy grounds, and fine dining, I was happy to be “stranded!”  Consider this legendary resort for your next special occasion or if you just need to get away for a few days.  Brownell shares a preferred relationship with the hotel, which translates into special amenities when you book through me.  I can’t imagine a better place to spend some downtime in the gracious and pampering hands of a staff who will welcome you back year after year.

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Amelia Island, Florida: Southern Charm Meets Coastal Paradise

Monday, June 29th, 2009

I just returned from a ten day stay on Amelia Island, which is located 30 miles north of Jacksonville, Florida.  It’s been on my radar screen for years, so I was anxious to check it out for myself and for my clients.  Given the relative ease of getting there and the fact that the island is known to be very family friendly, my husband and I brought along our two small children.

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Our first stop was the Ritz Carlton Amelia Island, and it did not disappoint!  The service, grounds, dining, spa and activities were fantastic.  The service in particular exceeded my expectations in every way.  I can’t think of anywhere I’ve visited in recent years with such an attentive and friendly staff.  

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From the moment we arrived, I felt like a “VIP!”  Additionally, my children were treated as special guests and pampered throughout their stay. The Ritz embraces its youngest guests in remarkable ways I’ve never encountered before at a five star resort.  They seem to have thought of everything - a baby pool shallow enough for the littlest ones, yet filled with entertaining fountains for older toddlers, a fantastic Ritz Kids Camp, and daily activities such as a treasure hunt or hunting for sharks teeth on the beach are just some of the many ways the Ritz caters to children.

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Our most memorable experience was the pirate tuck-in we arranged.  At  bedtime, there was a knock on our door.  “Princess Amelia,” a pirate and a real parrot entered our room to read the children a bedtime story, and deliver cookies and other special gifts.  My son and daughter loved it!

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I decided to upgrade to a Club Level room, and I can honestly say it was worth every penny.  Located on the top floor, the elegant yet informal lounge offers four different food presentations daily (all of which were excellent) along with unlimited alcoholic and non-alcoholic beverages.   My family ate breakfast and lunch daily there - a big savings when you consider what it would cost to eat each of those meals in one of the hotel’s restaurants.  Additionally, there was a wonderful children’s room adjacent to the Club lounge, which was loaded with toys, children’s videos and comfortable spots for littles ones to relax. 

Dining at the Ritz Carlton Amelia Island was top notch.  Salt, their signature oceanfront restaurant, delivered one of the best meals I’ve eaten in a very long time.   It was a great spot for my husband and me to spend some adults-only time in an elegant setting.  I also particularly liked Cafe 4750 for it’s casual atmosphere and lighter fare.  Diners can choose to eat in the restaurant’s lively main dining room or the spacious, outdoor verandah overlooking the ocean.

The spa is brand new and quite impressive.  Over 27,000 square feet in size, it offers a wide array of spa services in a tranquil and chic environment.  Also worth mentioning is the outdoor spa pool - adults only and blissfully peaceful.  Envision plush towels, special pillows and plentiful attendants to cater to your every whim.  It was an amazing, adults-only haven!

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More than anything, however, I found the Ritz to be such an incredible place because of the outstanding service.  It was truly “five star” in every way and made our stay so wonderful.  Whether you’re seeking a romantic get-away or a fun-filled family vacation, the Ritz Amelia Island has the right accommodations, programs, facilities and dining options for you.

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My next stop was Amelia Island Plantation, a 1,350 acre resort and residential community just a few minutes down the road from the Ritz.  The Plantation is bordered by the Atlantic Ocean and Intracoastal waterway, and its vast size translates into numerous accommodation choices for visitors lucky enough to enter its beautiful grounds.  Known for its environmental consciousness, the resort has done an amazing job of preserving the coastal vegetation and habitat.  I was most struck by the magestic live oaks draped in Spanish moss, which thrive everywhere on property.

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I selected a two bedroom oceanview villa for my family.  It was well-equipped, spacious and offered fantastic ocean views from our sizable balcony.  Having a kitchen and our own washer and dryer was particularly helpful when traveling with little children. 

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Outdoor locations to soak up the sun are plentiful by anyone’s standards.  I really liked having the ability to choose where I’d spend my time each day.  My personal favorite spots included the Beach Club pool, the beach in front of our villa complex, and the pool at our villa complex. 

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Amelia Island Plantation offers a vast array of activities for its guests.  With 72 holes of championship golf available, golf lovers will find themselves in paradise!  23 tennis courts, miles of walking, jogging and biking trails, numerous swimming pools, a children’s park, and a well equipped Health & Fitness Center are just some of the many options offered.

One of the highlights of our stay was a morning spent bike riding as a family.  My husband and son opted for a “ride along” bike, and I pulled my daughter in a comfortable trailer.  We had such a great time exploring Amelia Island Plantation’s beautiful scenery!

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I highly recommend renting a golf cart for at least a portion of your stay.  Known locally as “Island Hoppers,” they provide convenient transportation and a fun way to see the resort.  Trams run regularly as well, but I preferred having the flexibility to come and go without waiting for a tram to come by.

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Amelia Island Plantation offers numerous dining options on property.  My dinner at PLaE (which stands for ”People Laughing And Eating”) was my favorite.  The atmosphere and food was excellent.  Additionally, I was a big fan of the Marche Burette, a small deli and grocery store which offers oven brick pizzas, gourmet soups, and sandwiches for lunch and dinner.   The Friday night Boardwalk Bash there was particularly fun - my children loved the free buttery popcorn, and my husband and I enjoyed the $1 beers.  Live music completed the event, which was packed with guests and residents.

The children’s program at the resort is well-organized and offers a variety of great experiences.  My son spent one morning at Kids Camp Amelia and loved the games, crafts and pool time spent with other children his own age.  ”Just For Kids” evening theme parties for ages 3-10 are offered every weekend in the summertime as well.

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Amelia Island is a great option for families and couples alike.  The miles of wide, unspoiled beaches and excellent resort choices offer something for everyone.  Even better is the ease of getting there - a welcome respite from lengthier and often more hectic international travel.  If you’re looking for true southern charm in a tropical setting, it’s an ideal spot for you!

The Power of Virtuoso

Sunday, December 28th, 2008
“What is Virtuoso?” It’s a question often asked by new clients and people who are unfamiliar with the world of luxury travel. Virtuoso is a prestigious, by-invitation-only network of the industry’s best travel agencies and travel providers worldwide. In total, there are only 300 Virtuoso agencies in the country, and Sterling Brownell (my firm) is one of them.

As a Virtuoso advisor, I leverage this exclusive network to bring tangible value to my clients. Complimentary upgrades, special amenities, privileged access and invitations to private events are just a few of the perks I’m able to deliver to my clients because of my affiliation with Virtuoso.

So when I’m asked the question of how booking travel with me is different from going online and doing it yourself, I simply answer “The power of Virtuoso.” Here’s an example of that power and the value it brings to consumers savvy enough to work with a Virtuoso advisor:

The Sanctuary at Kiawah Island Golf Resort on Kiawah Island, South Carolina

Pay for 2 nights and receive the 3rd night free

The Sanctuary at Kiawah Island Golf Resort on Kiawah Island, South Carolina is a Mobil Five Star oceanfront resort and spa located off the coast of Charleston. The hotel feels like a seaside mansion and captures the true essence of the beautiful south. It is an ideal getaway for both families and couples, and it offers a wide array of activities both on and off the beach. World class golf, tennis, dining, and a gorgeous spa are just a few of the ways guests can enjoy their time while staying at the Sanctuary.


Between now and March 4, 2009, clients booking through a Virtuoso advisor pay for two nights and receive the third night complimentary. It is an excellent deal and just one example of the many ways that Virtuoso advisors deliver exceptional value to their clients.

Boston Getaway

Tuesday, December 16th, 2008

 I recently spent a weekend in Boston to celebrate the marriage of an old friend. I began my weekend by checking into the historic and beauitful Fairmont Copley Plaza hotel. After an extensive renovation and restoration, the hotel is truly gorgeous. It was originally built in 1912, and guests feel as if they are stepping back into a bygone era of elegance and splendor as soon as they enter its doors.

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I opted for a Fairmont Gold level room, which is located on the fourth floor of the hotel. “Fairmont Gold” is the equivalent of a club level room at other properties, but Fairmont goes above and beyond to deliver value for the modest additional cost. My husband and I were immediately directed to the private check-in desk on the Fairmont Gold floor and received a warm and personalized welcome from the staff. We had arrived just in time for afternoon hors d’ouevres in the private lounge. I couldn’t believe how many different treats were offered!

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In addition to a fully stocked honor bar, Fairmont Gold guests can take advantage of complimentary coffee, tea, juices, soft drinks and bottled water throughout the day. Breakfast was complimentary as well…and it did not disappoint! Everything from eggs to smoked salmon to fresh fruit was offered, along with fresh pastries, meats, cheeses, etc. After lingering over my delicious breakfast, I made my way to one of the available computers to catch up on emails, all complimentary as part of my Fairmont Gold room rate.

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The next morning, I toured the Boston Public Library, one of the most interesting buildings in the city from an architectural standpoint. It was located directly across the street from my hotel, which made my visit there particularly convenient. I took in a fascinating photography exhibit before heading out to explore more of the city via the Freedom Trail. Marked with special red bricks, the trail covers sixteen different sites which are most important to the American Revolution. I opted to explore the Trail on my own, but costumed and audio guides are available for those who are interested.

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One of my favorite stops was The Boston Common, our country’s oldest park. After a visit to Faneuil Hall, a structure which has served as an open forum meeting hall and marketplace for over 250 years, my husband, friends and I made our way to The Salty Dog for lunch. It offered lots of local, fresh seafood along with some of the city’s traditional dishes such as Boston Creme Pie. My lobster sandwich was divine! In the afternoon, the men headed back to the Oak Room at the Fairmont Copley Plaza for a drink, while the ladies visited Newbury Street for shopping. Newbury Street offers block after block of small boutiques and restaurants - it is a shoppers haven!

The next day, I took a tour of the USS Constitution, more fondly known as “Old Ironsides.” She’s the oldest commissioned warship afloat in the world, and the tour was fascinating. The ship dates back to 1797 and played a critical role in many battles fought to preserve our country’s freedom. Also located at the Charlestown Navy Yard was a very educational USS Constitution Museum. I stayed there quite awhile, reacquainting myself with much of our country’s history I’d forgotten since my school age years. Both the museum and the USS Constitution herself are must-see spots for anyone visiting Boston. While in the area, we also ventured to the top of the Bunker Hill Monument. It is a trek straight up of 294 steps but worth the effort given the expansive view of the city which rewards those who make it to the top.

The remainder of the weekend was spent enjoying wedding festivities, and I left Boston Sunday morning with wonderful memories of a vibrant and historic city offering a little bit of something for everyone.

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