Katherine Gould

Posts Tagged ‘Virtuoso’

Bermuda in the Fall

Saturday, October 29th, 2011

Pink sand beaches?  Check.  Golf and tennis?  Check.  World class hotels?  Check.  Excellent shopping and dining ?  Check.  Rich history and culture to discover?  Check.  Ideal weather most of the year? Check. I’m referring to Bermuda, an island paradise located approximately 650 miles east of North Carolina in the middle of the Atlantic Ocean.

Exploring one of many stunning beaches on Bermuda

Exploring one of the many stunning beaches on Bermuda with my husband

My first impression of the island was this; “Wow, it’s so quick and easy to get here!”  Bermuda can be reached from most major gateways on the east coast within two hours.  By mid-afternoon, I was on the beach with a cocktail in hand.  My second impression of the island was its pervasive beauty.  The homes are well kept and painted cheerful colors, there is no trash to be found anywhere, and vibrant, lush landscaping covers much of the island.  I’ve never seen a destination so clean and beautiful, and the friendliness of the Bermudians is the icing on the cake.

Beauty can be found around every corner!

Beauty can be found around every corner!

My first stop was Rosewood’s newest addition to their Caribbean portfolio called Tucker’s Point, the first new hotel to open on the island in over a decade.  This hotel embodies elegance and opulence, but it’s not fussy in any way.  Families will be very comfortable bringing their children here, and couples seeking a romantic experience can rest assured that the size of the property will provide them with plenty of privacy.

Elegance at Tucker's Point

Elegance at Tucker's Point: Spa relaxation area

Guest room at Tucker's Point

Guest room at Tucker's Point

The main hotel is located on a bluff overlooking Castle Harbour, and all of the rooms offer dramatic views of the water. The interior design reminded me of a subdued Greenbrier Hotel style:  old-world, warm, but very elegant.  Activities are spread out across a sizable piece of land, so even when the hotel is full (and I stayed there when all rooms were occupied), it never feels crowded.

Exterior view of Tucker's Point

Exterior view of Tucker's Point

One of several, inviting common areas at Tucker's Point

One of several, inviting common areas at Tucker's Point

Guests can choose to spend their time at one of  two different pools close to the main hotel, a separate beach club and pool area, the tennis courts, the golf course, or sight-seeing around the island.  Tucker’s Point Golf Club, which is situated on over 200 gorgeous acres, is a big draw for the hotel, as are the four clay tennis courts and team of professionals to help you better either game.

The grounds of Tucker's Point

The grounds of Tucker's Point

Beachfront at Rosewood Tucker's Point

Beachfront at Tucker's Point

For guests seeking relaxation and pampering, the spa at Tucker’s Point is the perfect spot to unwind.  It boasts eight treatment rooms and has truly some of the prettiest common areas I’ve seen in a spa anywhere in the world.  A full range of services is offered, and the therapists are well-trained professionals who will ensure your experience is a memorable one.

Relaxation pool at Tucker's Point spa

Relaxation pool at Tucker's Point spa

Dining at Rosewood Tucker’s Point did not disappoint, and the quality of the food and ambiance at the different restaurants was in line with other Rosewood properties in the region (i.e. fantastic!).  I particularly loved my dinner at The Point, and while pricey, my husband and I definitely felt it was worth every penny.

Dining room at The Point

Dining room at The Point

With Levon, one of the head doormen at Tucker's Point

With Levon, one of the head doormen at Tucker's Point

A few days later, I moved to The Reefs, a well-known, family-owned hotel on the other side of the island.  I loved it the minute I arrived.  This hotel embodies a Bermudian charm that’s difficult to describe without seeing it with your own eyes.  The setting is dramatic, which adds to the atmosphere and didn’t allow me to put down my camera for very long.  There were too many possible photo opportunities everywhere I looked!

Beach perfection at The Reefs

Beach perfection at The Reefs

The Reefs has been in business since the 1940s, and the Dodwell family has been working hard in recent years to keep the hotel up to date with modern amenities, but also stay true to their original goal of providing guests with a traditional Bermudian experience.  Rooms are a little smaller than what you find at newer hotels, but I found them to have plenty of space for me.  Additionally, the view from the balcony of my Jr. Suite couldn’t be beat.

Jr. Suite balcony view

Jr. Suite balcony view

A room at The Reefs

Guest room at The Reefs

There are a number of dining options on property, and each restaurant served up delicious food in a memorable setting.  I was partial to Coconuts, a romantic restaurant situated right above the beach.  It was where my husband and I chose to celebrate our wedding anniversary, and I couldn’t have imagined a lovelier setting for a special occasion.

Oceanfront dining at Coconuts

Oceanfront dining at Coconuts

The Reefs “dine around ” program is a big draw for the repeat guests who return year after year.  Guests have the option to dine at Pompano Beach Club or Cambridge Beaches as part of their meal plan (Rates at The Reefs include breakfast, afternoon tea and dinner daily).  It’s a great way to see other parts of the island and enjoy a diverse dining experience during your vacation.  Also worth mentioning is the hotel’s brand new spa - a lovely space with eight treatment rooms and sweeping ocean views from the relaxation area.

One of many beautiful evenings guests can enjoy at The Reefs

One of many beautiful evenings guests can enjoy at The Reefs

When we weren’t enjoying these two amazing hotels, my husband and I spent our time exploring Bermuda’s varied activities and sites.  There are beautiful beaches to discover, historic towns to walk through, some serious shopping to be done in Hamilton, and much, much more.  I’ve already made a list of what I want to see and do when I return - this “jewel of the Atlantic” is calling me back.

Las Vegas at the Bellagio

Wednesday, August 24th, 2011

Each year, Virtuoso holds the conference of all travel industry conferences in Las Vegas.  It’s called Travel Mart, and to say it’s an unforgettable experience is an understatement.  Over 3000 people attended this year’s event, which brings together Virtuoso suppliers and consultants from all over the world for an action-packed five days.

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Travel Mart is very important for Virtuoso travel consultants like me because it’s the ultimate opportunity to refresh my knowledge of the world’s best luxury properties and tour operators, learn about new ones, and network, network, network.  For four days, I sat at a table with other Brownell consultants and listened to the four minute updates each Virtuoso supplier was alloted to spend with us.  By the time it was done, over 300 of the best travel contacts in the business had visited my table and met with me personally.  It was an overwhelming and meaningful few days!

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Bellagio has hosted Travel Mart for the past several years, and it’s one of several Virtuoso properties in the Las Vegas area.  The property lived up to its reputation and my expectations. This hotel has it all:  location, beautiful common areas, a fantastic casino, many great shops and restaurants, excellent service, and comfortable rooms. It’s going through a major room overhaul as well, and the updated decor is decidedly chic and luxurious. The Virtuoso amenities at Bellagio include an upgrade to a Pool View room (12th floor or higher), two $20.00 breakfast vouchers per room per day, and one voucher redeemable for the guest’s choice of either four Spa Facility Passes valued at $116.00 or an $85.00 Olives Lunch Credit (one voucher per room, per stay).

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Here are the other Virtuoso properties in Las Vegas, all of which come with their own set of complimentary amenities when you book your stay through me:  ARIA Resort & Casino, Four Seasons Hotel Las Vegas, Mandarin Oriental Las Vegas, SKYLOFTS at MGM Grand, The SIGNATURE at MGM Grand, and Wynn Las Vegas.

South Beach: Everything you thought and more

Sunday, April 17th, 2011

I recently spent a long weekend in South Beach to become more familiar with the area and the numerous luxury properties available to the upscale traveler.  South Beach has been on my wish list for many years, and it was a thrill to personally experience the amazing hotels, restaurants, shopping, and people watching that have made this town famous around the globe.

Beachfront at The Ritz Carlton South Beach

Beachfront at The Ritz Carlton South Beach

I began my trip at The Tides, a boutique Virtuoso property best described on the hotel’s website as ”the diva of Ocean Drive.” Guests are greeted by good-looking bellmen dressed in all white and whisked into a beautiful lobby of cream, gold and beige.  A complimentary “Signature Drink” was immediately slipped into my hand, and in an instant, I felt like a movie star on vacation.

Lobby at The Tides

Lobby at The Tides

My husband and I opted to dine at the hotel’s sidewalk cafe, and the meal was truly incredible.  I enjoyed a fantastic mojito and fresh ceviche while watching the diverse crowd of locals and tourists from all over the world meander by.  Next up was a lazy afternoon on the beach, which was wider and cleaner than I ever imagined.  The water boasts the same turquoise hues of the Caribbean, and despite the large number of people enjoying its beauty, I never felt it was too crowded.

Enjoying the sun and sand of South Beach

Enjoying the sun and sand of South Beach

There are a number of different room categories offered at The Tides, and after seeing them all, I can honestly say there isn’t a bad room in the house.  Each room provides a direct ocean view, and the decor had a consistent “South Beach chic” vibe to it.  Because of my Virtuoso affiliation, my clients receive complimentary full breakfast for two daily, one lunch for two (up to $75 value), and a room upgrade if available.

Signature Oceanfront Studio Suite at The Tides

Signature Oceanfront Studio Suite at The Tides

My next stop was the Ritz Carlton South Beach, another Virtuoso institution in this town of  luxury hotels.  The staff greeted me in the typical Ritz Carlton fashion - with flawless professionalism and a true commitment to customer service.  The hotel is located literally steps from the best restaurants, shops and clubs in South Beach.  In addition to offering the only club level lounge in South Beach, it also has the only beachfront restaurant in town (called The DiLido Beach Club).

Prime setting at The DiLido Beach Club

Prime setting at The DiLido Beach Club

I cannot say enough good things about Club Level at the Ritz.  It is worth every penny!  The food presentations run all day long, and the wine, champagne, and spirits flow from lunchtime to bedtime.  The club lounge is located on the 10th floor, and wall to wall windows give guests spectacular views of both the beach and Biscayne Bay.

Cocktail hour at the Ritz Carlton Club Lounge

Cocktail hour at the Ritz Carlton Club Lounge

The rooms have a more traditional Ritz Carlton feel to them, and they are comfortable and well stocked. Virtuoso guests receive some excellent amenities here:  daily buffet breakfast for two, a $100 spa credit, and a room upgrade if available.  For travelers seeking the familiarity of the Ritz Carlton product and a central location, this hotel is an ideal choice.

Deluxe Lanai Pool View Room at the Ritz Carlton South Beach

Deluxe Lanai Pool View Room at the Ritz Carlton South Beach

I also spent some time at The Setai, a 135 room Virtuoso property of pure luxury.  Its Asian influenced decor is both serene and sophisticated, and some of the interior details are quite remarkable.  The lobby boasts a floor made up entirely of centuries-old brick imported from Shanghai, and the mother of pearl bar couldn’t be a swankier spot to enjoy your favorite martini.

Courtyard at The Setai

Courtyard at The Setai

I was particularly impressed by The Setai’s commitment to room quality.  Their rooms are in immaculate condition, mainly due to the fact that no interior is older than 365 days.  The hotel is constantly refurbishing and upgrades every room once a year:  a luxury few other properties in the world can afford. Guests have the choice of staying in either the main hotel or the new tower with larger 1, 2 and 3 bedroom suites.  Virtuoso amenities at The Setai include full buffet breakfast daily for two, a $100 spa credit, and a room upgrade if avaialable.

Studio Suite at The Setai

Studio Suite at The Setai

For spa lovers, The Setai offers some of the nicest treatment rooms in South Beach.  I especially liked their spa suites, which hold up to four guests at a time and are ideal for a girls’ getaway.  After relaxing at the spa, no stay at The Setai would be complete without spending time at one of their three pools.  Each one is maintained at a separate temperature, so depending on your mood and the weather, you can choose accordingly!

Spa Suite at The Setai

Spa Suite at The Setai

When I wasn’t checking out hotels, I spent my time in South Beach dining at fantastic restaurants and buying more than I should at some of their wonderful boutiques.  The town lived up to every expectation and exceeded it in terms of the friendliness of the people.  I met people from all over the world, and their warmth mirrored the warm sun of this tropical American paradise.  When can I go back???

Anguilla and St. Barts: An Ideal Island Combination

Wednesday, May 26th, 2010

It took me all of three seconds to answer my colleague’s question, “Would you like to join me on an educational trip to visit two Virtuoso properties on Anguilla and St. Barts?”  Yes, yes, yes!  I’d visited both islands several years ago, and they remain on my list of  favorite Caribbean destinations.  I therefore  jumped at the opportunity to see them again and gain more knowledge to share with my clients. 

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Our first stop was Anguilla, site of some of the best beaches in the world.  Like most visitors, I flew into St. Martin and hopped on a boat for the beautiful, 30 minute ride over to Anguilla.  The two islands are only a few miles apart, which makes for pretty background scenery if you happen to stay on the side of Anguilla facing St. Martin.  I love looking out over the mountains of St. Martin and its twinkling lights at night - a beautiful site!

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I was fortunate enough to stay at Cap Juluca, which is my favorite property on the island.  I visited the hotel with my husband in 2003 and have been telling people since then that Cap Juluca is one of the most spectacular places I’ve ever experienced.  To say that its mile long, crescent shaped beach is beautiful is an understatement.  It is truly one of the most gorgeous beaches I’ve seen in my lifetime.  Add the stunning Moorish architecture of the hotel to the soft, white sand and calm, clear water, and guests will find themselves enjoying a true piece of paradise.

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Cap Juluca recently underwent a $28 million dollar renovation, which has taken the famed hotel to new levels of luxury and notoriety.  The Main House was completely redesigned, and its Moroccan themed interior is perfectly matched with the architecture of the hotel.  Additionally, the rooms were all refreshed with new beds, linens, flat screen tvs and more.

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Every room at Cap Juluca is oceanfront and located just steps from the beach.  Guests awake to the sounds of the waves crashing, and a few lucky ones like myself might meet the lone green parrot who visits the balconies of his favorite rooms each morning.  Most guests opt to have breakfast delivered to their rooms at a time of their choosing.  My attendant brought fresh pastries, fruit, and coffee or tea each day and set a beautiful table for me on my patio overlooking the beach.

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Dining at Cap Juluca is a five star experience.  Their restaurants are romantic, innovative, and the food is incredibly good.  I particularly enjoyed Flights, their new wine bar, followed up by a Pan-Asian themed dinner at the new Spice restaurant.   Pimms is another excellent option, and its waterfront tables are filled with starry-eyed couples enjoying a romantic evening and gourmet food.

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I always recommend that clients rent a car for at least one day while staying on Anguilla.  The island is safe, easy to navigate, and there are several other beaches worth exploring.  Additionally, the restaurant choices are vast.  Anguilla is one of the best islands in the Caribbean for fine dining, so everyone should sample at least a few of them.  I have a personal favorite list of spots I share with clients before they depart.  There is no shortage of options!

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My next destination was St. Barts, which is part of the French West Indies.  As soon as my plane touched down, I felt as if I’d arrived at a seaside town in France.  The language, cuisine and culture of St. Barts are distinctly French, and the island is a hotbed of upscale boutique hotels, fantastic restaurants, and unique shops.   The island is also incredibly scenic due to it mountainous terrain.  Picturesque beaches are tucked between green mountains dotted with villas and small hotels.  Because of its beauty and high level of sophistication, St. Barts is one of the most unique islands in all of the Caribbean.

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I stayed at Guanahani, a legendary hotel and resort located just ten minutes from the airport.  Its charming and colorful cottages dot the hillside, which provide memorable views of the water and rocky coast.  Frequented by celebrities and well-heeled travelers, Guanahani offers a wonderful combination of luxurious accommodations, world-renowned dining, and one of the most polished and attentive staff I’ve encountered in the region.

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My room overlooked a cove on the other side of the hill and was the perfect spot to enjoy a good book and glass of pink French champagne.  When I was ready to venture out of my room, I walked through the hotel’s meticulous grounds down to the beach, where a lively bar and restaurant can be found.  Additionally, there are comfortable lounge chairs and thatched umbrellas for guests to use.  The beach attendants are approachable and attentive, and I enjoyed a few lazy afternoons under their care.

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Guanahani’s food is so good that I’m not sure I can adequately describe it in this posting.  The breakfast buffet is offered poolside by the beach, and the options are endless.  Decidedly French, guests can order from a menu offering items such as homemade crepes and cafe au lait.  While they wait, they can choose from a vast array of freshly baked pastries, fruit, cheeses, and more offered at the buffet.  Le Bartolomeo is Guanahani’s signature restaurant.  It offers diners a romantic, courtyard setting and fine French cuisine as good as anything served in an upscale restaurant in France.  My meal there was one of the best I remember in many years!

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The Clarins spa at Guanahani is the nicest spa on St. Barts and a big attraction for guests.  The extensive spa menu pampers guests in a serene setting.  I particularly recommend the Swedish massage, which left me relaxed and ready to explore the island.

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St. Barts is another island great for renting a car.  There are so many wonderful restaurants and boutiques to explore, as well as a number of quaint beaches.  I recommend packing a picnic lunch and driving to Governour Beach for great swimming, lounging and people watching.

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For travelers who’d like to experience more than one island during their trip to the Caribbean, Anguilla and St. Barts are one of the best destination combinations available.  The islands are both so scenic and cultured, yet completely different in feel.  Travel between the two is relatively easy as well.  I am already counting the days until I can go back and experience Caribbean beauty and luxury at its finest.

Round Hill: Elegance and Luxury in Jamaica

Friday, January 23rd, 2009


Round Hill, which is located in the Montego Bay area of Jamaica, is one of my favorite Caribbean boutique hotels. The luxurious hotel rooms, which were recently renovated and designed by Ralph Lauren, are all located in The Pineapple House in a central spot within the resort grounds. All 36 of them are oceanfront and decorated in a quintessential Caribbean style. Additionally, there are 27 privately owned villas dotting the hillside.


I recently visited the property and found the resort to be one of the most elegant spots I’d seen in all of the Caribbean. Past guests include a “who’s who” list of celebrities, politicians, entertainers and more. It’s not uncommon to dine beside someone famous, so be on the lookout while you’re there! Ralph Lauren himself owns two private homes on the grounds, as he spends a large amount of time at Round Hill each year.
Looking for a tranquil and sumptuous spa while on vacation? Round Hill’s spa is the the ideal spot to pamper oneself. Guests on route to the spa enjoy a beautiful walk along a secluded path flanked by tropical foliage, only to arrive at a peaceful haven at the top of the hill. The spa treatment menu is extensive and will meet the most discerning spa lover’s needs.

Dining is a special experience at Round Hill. Guests enjoy gourmet meals daily on a romantic waterfront terrace. The atmosphere certainly made me want to linger over a glass of wine for as long as possible. Want to bring the children along? Round Hill caters to families of all ages and offers a robust children’s program for little ones between the ages of 3-12. The entry enrollment age of three is actually quite unusual and a big bonus for parents of very little ones. Most children’s clubs require children to be five years of age before they can participate, so Round Hill provides a nice perk for very young families. Arts, crafts, water sports, etc. are available on a daily basis, and the children I saw on property seemed to be having quite a good time!

For a limited time, Round Hill is offering an excellent deal for Virtuoso clients. I must also add that it’s highly unusual for a property with such an accomplished track record to offer any deals in high season. For travel now until February 12th and again between February 25th-March 5th, guests staying 4 nights pay for 3, 7 nights pay for 5, and 14 nights pay for 10. Additionally, I’m able to secure a $100 food and beverage credit per room. Contact me for more details and availability information.

The Power of Virtuoso

Sunday, December 28th, 2008
“What is Virtuoso?” It’s a question often asked by new clients and people who are unfamiliar with the world of luxury travel. Virtuoso is a prestigious, by-invitation-only network of the industry’s best travel agencies and travel providers worldwide. In total, there are only 300 Virtuoso agencies in the country, and Sterling Brownell (my firm) is one of them.

As a Virtuoso advisor, I leverage this exclusive network to bring tangible value to my clients. Complimentary upgrades, special amenities, privileged access and invitations to private events are just a few of the perks I’m able to deliver to my clients because of my affiliation with Virtuoso.

So when I’m asked the question of how booking travel with me is different from going online and doing it yourself, I simply answer “The power of Virtuoso.” Here’s an example of that power and the value it brings to consumers savvy enough to work with a Virtuoso advisor:

The Sanctuary at Kiawah Island Golf Resort on Kiawah Island, South Carolina

Pay for 2 nights and receive the 3rd night free

The Sanctuary at Kiawah Island Golf Resort on Kiawah Island, South Carolina is a Mobil Five Star oceanfront resort and spa located off the coast of Charleston. The hotel feels like a seaside mansion and captures the true essence of the beautiful south. It is an ideal getaway for both families and couples, and it offers a wide array of activities both on and off the beach. World class golf, tennis, dining, and a gorgeous spa are just a few of the ways guests can enjoy their time while staying at the Sanctuary.


Between now and March 4, 2009, clients booking through a Virtuoso advisor pay for two nights and receive the third night complimentary. It is an excellent deal and just one example of the many ways that Virtuoso advisors deliver exceptional value to their clients.

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